Complaints book

Registration date: 12/12/2024

1. Choosing the restaurant (*)

2. Identification of the Complaining Consumer (*)

In the case of minors, the name of the father or mother must also be registered.

3. Identification of the contracted Product or Service (*)

Product

Service

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4. Details of Consumer Complaints and Requests (*)

Claim

Complaint

5. Observations and actions taken by the supplier

CLAIM: Dissatisfaction related to products or services.

COMPLAINT: Dissatisfaction not related to products or services; or, discomfort or discontent regarding customer service.

*Formulating a claim does not prevent the use of other means of dispute resolution, nor is it a prerequisite for filing a complaint with INDECOPI.

*The supplier must respond to the claim within a period of no more than fifteen (15) non-extendable business days.

*You are hereby informed that your data will be stored in the personal data bank called 'Complaints and Claims' with National Registry of Personal Data Protection No. 20924 owned by GRUPO ROKYS S.A.C for an indefinite period, in order to respond to your complaints and claims, as well as to keep a record of them and for the purpose of complying with consumer protection regulations. The other conditions for the processing of your personal data, the third parties to whom your personal data may be transferred, as well as the mechanism for exercising your ARCO rights are detailed in the Personal data policy.

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